Refund Policy
At HighLife Herbs, customer satisfaction is our top priority. We want you to be happy with your purchase, and we are committed to providing high-quality herbal products. However, if for any reason you’re not completely satisfied with your order, we are here to help.
Returns and Refunds
Due to the nature of our products, we do not accept returns or offer refunds on items that have been opened or used. If you change your mind about your purchase, please review the conditions below to see if you’re eligible for a refund:
Eligibility for Refunds
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Damaged or Defective Products: If your order arrives damaged or defective, please contact us within 7 days of receipt. We will provide a full refund or replacement, depending on your preference.
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Incorrect Order: If we’ve made an error and sent you the wrong item, let us know within 7 days, and we will send you the correct product at no additional cost.
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Order Cancellations: If you wish to cancel an order before it has been shipped, please contact us immediately at [info@highlifeherbs.com]. Cancellations can only be processed before the order is dispatched.
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Refund Requests: If your order is eligible for a refund (damaged, defective, or incorrect), please contact us with your order number and details about the issue. Refunds will be processed within 7-10 business days after approval.
Non-Refundable Items
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Opened or used products cannot be returned or refunded for health and safety reasons.
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Gift cards and downloadable products are non-refundable.
How to Request a Refund
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Contact Us: Send an email to our support team at [info@highlifeherbs.com] with your order number and a description of the issue.
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Provide Details: Include any supporting evidence (such as photos of damaged items) to expedite the process.
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Processing: Once your refund is approved, we will initiate the refund to your original payment method. Please allow 7-10 business days for the funds to appear in your account.
Shipping Costs
Shipping fees are non-refundable. If your return qualifies for a refund, only the cost of the product(s) will be refunded, not the shipping fees paid at the time of purchase.
Exchanges
We do not offer exchanges at this time. If you’d like to exchange a product, we recommend returning the item for a refund (if applicable) and placing a new order for the item you would prefer.
Contact Us
If you have any questions or concerns about our refund policy, please feel free to reach out to our customer service team at [info@highlifeherbs.com]
Thank you for choosing HighLife Herbs, and we appreciate your understanding.